Contact Us
Questions, feedback, or support requests — we read every message and aim to reply within 24 hours on weekdays.
Send a message
Get in touch directly
Response time
Within 24 hours on weekdays
Registered office
301 Albert Crescent, Cambridge, CB3 9FS
Responsible play
Visit our Responsible Play page for helplines and support resources.
Quick answers
Is Trail & Fortune free to play?
Yes — entirely free. No payment method is ever required. All games use virtual Trail Coins with no monetary value.
My Trail Coins ran out. What do I do?
Refresh the page and a fresh balance of Trail Coins is granted automatically. No action needed on your part.
I have a concern about responsible play.
Please visit our Responsible Play page. You can also call the National Gambling Helpline free on 0808 8020 133, or contact GamCare or BeGambleAware.
How do I request deletion of any data you hold about me?
Email us at support@cyprus-orienteering.com with "Data deletion request" in the subject line. Since we collect no personal account data, the main item we can confirm is the removal of any contact-enquiry email you have sent. We will confirm within one month.